Providing Essential Services While Keeping You Safe and Healthy

During the COVID-19 pandemic, MICA staff are working hard to ensure that you receive the services you need while staying safe and healthy. We are engaging in ongoing conversations about the coronavirus and the steps we need to take to keep services available while respecting the guidelines set forth by the CDC, the Iowa Department of Public Health (IDPH) and local health officials.

We understand that some of the changes we are making to our services during this time may inconvenience families who are already struggling. Please understand that we are doing everything possible to continue providing excellent service to you and your family during this time. We may ask you to make an appointment with us or speak with us over the phone as our staffing allows.

Here are some of the steps we have currently taken to respond to COVID-19.

 

Keeping Families and Staff Safe 

  • You can call the office listed to the right to make an appointment if you need assistance.​​

  • Increased usage of protective equipment (gloves, masks, etc.) and increased frequency of routine cleaning at all our sites.

  • Please stay home if you are sick or have been in close contact with someone who has tested positive for COVID-19. Masks are required when visiting MICA sites. 

 

Making it Easier to Receive Services Remotely

  • We have piloted a food delivery service intended for families who are immunocompromised, quarantined, or unable to leave their homes out of our food pantries.  

 

  • Many services, including LIHEAP (energy assistance) and WIC, are now available over the phone. For LIHEAP, you can also apply online or pick up an application packet at any of our family development offices.

  • If you are in a program that has a home visiting component, your home visitor will be contacting you with alternate ways to meet with you such as the phone, email, or an online meeting.

For up-to-date information, follow us on Facebook or bookmark this page.

What Do I Do if I Need Help?

We welcome you at our offices but if you do not feel safe visiting or you have symptoms of COVID-19, please call us at the numbers listed below for assistance.

Hardin County:

Hardin County Family Development

Food assistance, crisis assistance, energy assistance, referrals

641-648-5036

Story County:

Story County Family Development

Food assistance, crisis assistance, energy assistance, referrals

515-956-3333

Poweshiek County: 

Poweshiek County Family Development 

Food assistance, crisis assistance, energy assistance, referrals

641-236-3923

Marshall County:

Marshall County Family Development

Food assistance, crisis assistance, energy assistance, referrals

641-753-5523

Tama County: 

Tama County Family Development 

Food assistance, crisis assistance, energy assistance, referrals

641-484-4713

WIC:

WIC appointments, nutrition guidance, WIC vouchers for healthy food

Hardin, Boone, and Story: 

515-291-0394

 

Marshall, Jasper, Tama, and Poweshiek:

641-691-3021

Health Insurance:

Help get signed up for insurance - presumptive eligibility for Medicaid, Hawk-i

641-351-0903

Information About COVID-19

It's important to know and share current and accurate information about COVID-19. We recommend keeping up-to-date through the coronavirus.iowa.gov website linked below.